Crisis Management

There are many cynics that may say President Obama can spend his time, and the countries’ dollars…doing better things than glad handing the MLS champion Columbus Crew at the White House before heading off to throw the first pitch and hang out in the FOX booth at the All-Star game. However, the man who the Washington Times called this week the “Sports Fan Chief” , was astute enough with his team to recognize early on in his run to the White House that sports is a common bond for those on the fence about anything political, and gave him, more than any other candidate, another link to a demo that may or may not have voted or listened to him at all.

Coming off of an epic Wimbledon for the second year in a row, it would seem that tennis, with all its global promotional arms, the power of the USTA and the other three Grand Slams, and some strong personalities would be poised to make a strong followup showing leading into the US Open Series. After all, this past week had the best team-based tennis event in the world…one that showed that the sport could be played not just as individuals or even as doubles partners, but in an event that fans could understand and experience and that each match would count for toward a season long finale, just like other sports. Yes that team format did deliver with some fun matches, a great digital play, a good experience on site for all and even some amazing press coverage.

Coming off of an epic Wimbledon for the second year in a row, it would seem that tennis, with all its global promotional arms, the power of the USTA and the other three Grand Slams, and some strong personalities would be poised to make a strong followup showing leading into the US Open Series. After all, this past week had the best team-based tennis event in the world…one that showed that the sport could be played not just as individuals or even as doubles partners, but in an event that fans could understand and experience and that each match would count for toward a season long finale, just like other sports. Yes that team format did deliver with some fun matches, a great digital play, a good experience on site for all and even some amazing press coverage.

As we head into mid-July, what has normally been a slow season for sports brand activation has unveiled a host of positive programs and good signs for sports on all levels. Starting with Mixed Martial Arts and the hundreds of brands and thousands of fans that have descended on Las Vegas for UFC 100 this weekend. The LA Times had a good look at the UFC’s success and its ability to build fans around the experiential platform that they have created and can execute for their followers, both on site and on pay per view. Great weekend for the UFC, which continues to be the only true national brand in the sport.

As we head into mid-July, what has normally been a slow season for sports brand activation has unveiled a host of positive programs and good signs for sports on all levels. Starting with Mixed Martial Arts and the hundreds of brands and thousands of fans that have descended on Las Vegas for UFC 100 this weekend. The LA Times had a good look at the UFC’s success and its ability to build fans around the experiential platform that they have created and can execute for their followers, both on site and on pay per view. Great weekend for the UFC, which continues to be the only true national brand in the sport.

One of the most elusive searches for traditional sports and entertainment properties is the quest to get younger…to identify with and activate against that very active audience that may have already grown tired of the traditional and looks elsewhere for its thrills. For an audience more interested in the half pipe and BMX than baseball or football, the ways for brands to reach them have changed in some ways, but in many ways remain the same.

One of the most elusive searches for traditional sports and entertainment properties is the quest to get younger…to identify with and activate against that very active audience that may have already grown tired of the traditional and looks elsewhere for its thrills. For an audience more interested in the half pipe and BMX than baseball or football, the ways for brands to reach them have changed in some ways, but in many ways remain the same.

As we inch closer to NFL Training Camp, two interesting notes popped up again in the football world over the weekend, both showing what it will take for the casual fan to take notice of football outside of college or the NFL. The first was up north in the CFL, which incidentally has done a good job of rebranding itself and working with, not against the NFL in many ways. This past week, Toronto receiver Arland Bruce took the Ocho Cinco route by doing a “touchdown tribute” to Michael Jackson, complete with acting dead after a score.

As we inch closer to NFL Training Camp, two interesting notes popped up again in the football world over the weekend, both showing what it will take for the casual fan to take notice of football outside of college or the NFL. The first was up north in the CFL, which incidentally has done a good job of rebranding itself and working with, not against the NFL in many ways. This past week, Toronto receiver Arland Bruce took the Ocho Cinco route by doing a “touchdown tribute” to Michael Jackson, complete with acting dead after a score.

Speaking with one voice, whether it is to a business partner, the media, or to fans is always important, especially in the alphabet soup of niche or second tier sports. With the limited dollars and eyeballs available for the casual fan, splitting the marketplace with alphabet soup of organizations usually leads to confusion and can ultimately drive partners on to a platform which is much more simple to understand. The latest example of split markets being a killer is in indoor soccer, which despite the huge success the outdoor game is seeing in the US, just fell further off the roadmap this week.

A few weeks ago we touched upon the great opportunity that college athletic departments of all sizes have in these troubled financial times to learn, become more business-like and show true value as community leaders to the students and the institutions they represent. Still the troubles continue ahead, as instead of investing and learning the business of sports, more colleges are looking to cut around the edges and find ways to slow the process of media relations and athletic branding down, rather than taking steps to grow through investment, a practice which certainly is taught in the classrooms of any basic history or economics class.

The patriarch of one of America’s legendary families, Joe Kennedy, always preached to his famous sons “You Are Who You Say You Are,” and that creedo is a good example of how today’s brands can best pitch and stay on message. Remembering “who you are” and “what you do” and making sure everyone in the company is in line with that vision is the best way to effectively and consistently communicate. A great example of that consistent messaging, and the placing of a steady stream of information around that message, is being done by the New Jersey Nets as they battle every obstacle in their planned move to Brooklyn in the future.

As everyone gets in a tizzy about which athletes and entertainers are on twitter, facebooking and breaking news on their own websites it is important to remember that the interraction between the media and those they are covering and reporting about…whether that reporting is on CNN or CNBC or the New York Times or blogtalk radio…is still pretty important. No matter how much people can crow about the use of social media, it remains just a part, and still a small part, of effective brand management and communication for fans and the companies associated with teams, entertainment properties and organizations.

While the pressure to find new ways to get bigger ROI and link athletes closer to fans spending their discretionary dollar grows, the legitimacy or original reasons for using social networking as a valuable tool becomes more clouded in many ways. Shaquille O’Neal’s Twitter success, with the help of Charlotte-based Sports Media Challenge, broke the ice and showed athletes and brands how that medium could work as a successful connection tool.

For as long as we have had promotions in sports, teams have worked with franchises for “special prizes” when teams hit milestones in games. Free fries for a 100 points, double chili for six goals etc. etc. have always been a get something for nothing mantra that drives foot traffic as the added bonus for a team partnership for many retailers and franchisees. In February Quiznos took in one step further by using many of its sports platforms to promote its one million free sub giveaway, which generated a countless amount of foot traffic and publicity even with some of its snafus with demand outreaching supply.